TeleDirect

APRIL 7, 2021

Have you ever considered your own company’s journey from the very beginning to the present day? Part of that journey includes your own customers – and figuring out their customer journey map goes a long way to ensure they’re happy and satisfied with your products and services. What is a Customer Journey Map?

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Select VoiceCom Blog

AUGUST 17, 2022

Did you know that customer journey maps can improve your call centre operation? Read this guide to learn how they can benefit your business and more! The post A Definitive Guide on the Customer Journey Map for Call Centres appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Select VoiceCom Blog

AUGUST 17, 2022

When you partner with a customer-centric provider like a call centre, one other way to drive major improvements to your customer service is by looking into your customer journey maps. Curious to know what a customer journey map is? What is a Customer Journey Map? Why is a Customer Journey Map Important?

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OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.

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TeleDirect

JUNE 2, 2021

TeleDirect’s business process outsourcing (BPO) services enable our clients to help improve their own customers’ experience, thanks to robust, capable support with call center platforms , any-industry expertise , and much more. Try an outsourced call center with proven metrics for success.

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Anexa BPO

NOVEMBER 6, 2022

Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others. A topic that received wide attention at the conference was contact center solutions, along with the automation of tasks and internal processes as they apply to workers and their day-to-day.

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TeleDirect

DECEMBER 14, 2023

How do we manage this as a national business process outsourcer? Let’s explore our integrated technology stack and how it benefits your business. Our CRM integrates with our call center software and phone system, enabling comprehensive analytics and accurate customer journey mapping.

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