Call Experts

FEBRUARY 24, 2022

Unfortunately, the reality is that most businesses don’t have the budget or the expertise to do so. A business process outsourcing can be the perfect fit for your company if you need more than one support channel. . Business process outsourcing isn’t just for big companies.

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Select VoiceCom Blog

NOVEMBER 17, 2022

Having metrics and KPIs in your call centre can greatly impact your company's customer service. The post 22 Call Centre Metrics & KPIs to Measure Your Customer Service Efforts appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Learn more about them in this blog!

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Outsource Consultants

JANUARY 8, 2025

Call center business process outsourcing has become a game-changer for companies looking to streamline their operations and enhance customer service. This strategic approach allows businesses to focus on core competencies while leveraging specialized expertise. Use industry benchmarks to guide your goal-setting process.

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Select VoiceCom Blog

MARCH 8, 2022

With a metric to determine if your clients are satisfied or […]. The post How to Effectively Acquire and Analyse Customer Feedback appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Checking in on customer health can lead to opportunities for improvement within a company.

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Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. A BPO call center also frees up internal teams to work on bigger business projects.

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TeleDirect

DECEMBER 14, 2023

It’s why we’ve gone from a small answering service to a national business process outsourcer. Now, back to business. We use data, particularly key performance indicators (KPIs) and call center metrics, to measure our results. Keep in mind that no two outbound call centers are the same.

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NobelBiz

JUNE 17, 2024

A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing. What is a BPO Call Center ?

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