Remove Business Process Outsourcing Remove Multichannel Remove Omni-channel support
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Boosting Customer Satisfaction with Omni-Channel Backup Support: The Role of BPOs

TMP Direct

Whether through phone, email, chat, or social media, customers demand consistent, high-quality support. This is where omni-channel support becomes essential. Unlike traditional multichannel support, which treats each channel independently, omni-channel strategies focus on creating a seamless journey for the customer.