Business Process Outsourcing, Outbound sales and Telecommunications

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Business Process Outsourcing

Outbound sales

Telecommunications

Could poor audio quality be affecting your call center's customer experience?

Spearline

MARCH 2, 2021

For outbound sales and marketing calls or agent callbacks, customer experience can similarly suffer from poor audio quality, but so also can average call times – with an immediate impact on your bottom line. Spearline's platform proactively tests inbound telecommunications services, as well as dial-out.

Call Center

Call Center Customer Experience First call resolution Outbound sales

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices

Best practices outsourcing Call Center virtual call center

Customer Contact Central

Could poor audio quality be affecting your call center's customer experience?

Call Center Outsourcing: Pros, Cons, and Best Practices

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