TeleDirect

JANUARY 28, 2021

TeleDirect , the leader in business process outsourcing (BPO) services, including our flexible & affordable call center platform, has customized solutions to help you get ready for 2021, regardless of your particular business sector or industry. Ready to see how TeleDirect can help into 2021?

Customer Service 111

Customer Service Business Process Outsourcing outsourcing Upselling 111

TeleDirect

APRIL 7, 2021

If your call center tactics can use a much-needed boost, or you’ve tried other call center process improvement ideas, TeleDirect can help. Our business process outsourcing (BPO) services includes call center cost reduction strategies in the form of streamlined, outsourced excellence. Know your customers.

Call Center 105

Call Center Business Process Outsourcing outsourcing Chatbots 105

Quality Contact Solutions

JANUARY 21, 2021

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.

Telemarketing 98

Telemarketing Business Process Outsourcing outsourcing B2C 98

HGS

NOVEMBER 19, 2014

Additional information can come from many other sources as well , including speech and text analytics, CRM data, customer surveys, online reviews, or social media monitoring. business management outsourcing. business process management. business process outsourcing. Wed, 11/19/2014 - 19:39.

Business Process Outsourcing 130

Business Process Outsourcing outsourcing Interactive Voice Response Analytics 130

TeleDirect

DECEMBER 10, 2018

Call center surveys are the ultimate insight into your client’s opinions about your products and services. With information from these surveys, companies are better equipped to handle the ever-changing business landscape – and up to date customer feedback is an integral element of a well-rounded customer satisfaction program.

Call Center 63

Call Center Surveys Business Process Outsourcing outsourcing 63

Outsource Consultants

FEBRUARY 26, 2025

Call center outsourcing can transform your business operations. At Outsource Consultants, we’ve seen companies thrive by leveraging external call center expertise. This post will help you determine if outsourcing is the right move for your organization. What Is Call Center Outsourcing?

outsourcing 67

outsourcing Call Center Customer Service Technical Support 67

Calltools

FEBRUARY 5, 2025

The new year has already ushered in various business adjustments and shakeups. Some 75% of companies surveyed by JP Morgan expressed optimism about their company. The positive outlook in business is potentially great news for your business, but it also directly impacts your business strategy for 2025. What is BPO?

Interactive Voice Response 52

Interactive Voice Response outsourcing Outbound sales Business Process Outsourcing 52

Transparent BPO

APRIL 13, 2023

A recent HFS Pulse Survey highlights several primary areas of concern for enterprises looking to outsource their operations: technological disruptions, work environment changes, economic volatility, and intense competition.

outsourcing 62

outsourcing Enterprise Surveys Technology 62

CCNG

FEBRUARY 1, 2023

It is little wonder that a recent Mercer survey found that, when compared to all job functions in the business world, the contact center associate position has one of the highest average voluntary turnover rates. Business process outsourcers (BPOs) can also provide workable solutions for contact center resource needs.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. Pollfish surveyed the experiences of 600 U.S. Use AI to reference past issues–but don’t go too far in predicting future issues.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Helpware

OCTOBER 30, 2023

By incorporating AI and machine learning from advanced data analytics to automated customer support, this technology is permeating every facet of the business process outsourcing (BPO)world. Embracing Artificial Intelligence isn't just about tech - it's about turning challenges into real business advantages.

Business Process Outsourcing 85

Business Process Outsourcing outsourcing Analytics Surveys 85

Advantage Communications

OCTOBER 9, 2024

This is where Business Process Outsourcing (BPO) comes into play. Outsourcing key support functions can significantly improve the customer experience , enabling airlines to offer seamless, efficient, and multilingual service 24/7.

Airlines 52

Airlines outsourcing Customer Experience Business Process Outsourcing 52

Vistio

SEPTEMBER 30, 2021

Ian Barkin is a seasoned leader and innovator in Digital Operations, Robotic Process Automation (RPA), Intelligent Automation, Business Process Outsourcing (BPO) and the Future of Work. Peter Ryan is considered to be one of the world’s leading experts in customer experience (CX) and Business Process Outsourcing (BPO).

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

Nicereply

DECEMBER 28, 2021

You might be looking at your latest survey results and wondering… Are these good? By comparing your survey results to other companies, you add context to your scores. 12 Questions You Should Ask When Interviewing an Outsourcer. If your business is growing fast, then your customer service ticket volume is, too.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Global Response

JANUARY 9, 2023

68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? However, outsourcing any business process must always be undertaken carefully to avoid potential pitfalls.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). How will an outsourced solution handle crucial information? And will my transactions remain secure throughout the entire process? So what’s their secret to success?

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

Global Response

DECEMBER 21, 2023

Can help desk outsourcing really make a difference on customer satisfaction? An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. Understanding Help Desk Outsourcing What exactly is help desk outsourcing?

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Uniphore

DECEMBER 21, 2021

Grew our customer base, which is now global and represents four of the top 10 global telecom companies, four of the top 10 business process outsourcers (BPOs), seven large insurers, four health payors and seven large financial organizations.

Business Process Outsourcing 19

Business Process Outsourcing Government outsourcing Surveys 19

Anexa BPO

SEPTEMBER 6, 2023

There are several types of employee surveys that can provide insight into the employee condition and elicit accurate responses. At its core, an employee survey is a structured questionnaire distributed among team members to gain insights into their relationship with the organization.

Employee engagement 52

Employee engagement Surveys Business Process Outsourcing Technical Support 52

TeleDirect

JANUARY 17, 2020

TeleDirect, the leader in business processing outsourcing (BPO) call center services, takes quality seriously. With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Get the BPO expertise you need with TeleDirect’s call center services and other outsourced solutions.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

OctopusTech

APRIL 12, 2019

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. and backend processes (including data entry, payments, management, surveys, accounts, finance, etc.). Well, let me tell you, they have.

Call Center 86

Call Center Finance Telemarketing Business Process Outsourcing 86

Outsource Consultants

JANUARY 8, 2025

Call center business process outsourcing has become a game-changer for companies looking to streamline their operations and enhance customer service. This strategic approach allows businesses to focus on core competencies while leveraging specialized expertise. What is Call Center BPO?

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

outsourcing 62

outsourcing Call Center Finance Contact Center 62

TeleDirect

APRIL 7, 2021

TeleDirect’s business process outsourced (BPO) call center platform offers high-value customer feedback on a continuous basis, thanks to our surveys & feedback application. But the better question might be: are you aware of what specific areas your contact center needs to improve?

Feedback 83

Feedback Business Process Outsourcing Call Center outsourcing 83

COPC

OCTOBER 31, 2022

So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. Although these relationships are critical, only 46% of executives surveyed are satisfied or very satisfied with their outsourcers’ performance (1). You entrust them with your most precious asset – your customers.

Management 78

Management outsourcing Government Multichannel 78

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Global Response

MAY 15, 2023

Amidst the Great Resignation, the rise of remote work, the ongoing US labor shortage, mass layoffs and more, the turbulent market is wreaking havoc on many businesses operations and staff stability. The Advantages of Outsourced Call Centers in Addressing the US Labor Shortage So what’s the solution?

outsourcing 62

outsourcing Call Center Management Service level 62

OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Acquire BPO

AUGUST 28, 2024

Acquire BPO, a global leader in customer experience and business process outsourcing , partnered with the third-party survey platform Pollfish to explore consumer sentiment insights and how companies can proactively map out their AI customer experience strategies to ensure positive interactions. Consumers are 2.5X

Chatbots 98

Chatbots Business Process Outsourcing Surveys Customer Support 98

Talkdesk

NOVEMBER 25, 2020

Analytics and insights to ensure peak operational performance, including flexible and intuitive real-time operational dashboards, BI tools and surveys. The technology is easy to implement, fully integrated and has a network for certified outsourcers available that can help you meet the demands of the seasonal rush.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Outsource Consultants

FEBRUARY 1, 2025

In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing. Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Companies partnering with Indian call centers can achieve significant cost savings.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Vcaretec

MAY 22, 2023

We provide specialized contact center outsourcing services as a reputable call center service provider. Why Outsource Local employees may experience more stress as your business expands due to the pressure of producing new deliverables, meeting strict client deadlines, and making sure current business lines are operating efficiently.

outsourcing 52

outsourcing Call Center Calibration Contact Center 52

TeleDirect

JULY 1, 2021

and behind-the-scenes optimization strategies (patient surveys, feedback mechanisms, etc.). TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country.

Accountability 71

Accountability Call Center Healthcare Business Process Outsourcing 71

Outsource Consultants

JUNE 20, 2024

This growth is partly fueled by the burgeoning Business Process Outsourcing (BPO) industry, specifically call centers. Since then, the BPO industry has flourished due to several key factors: Cost-effectiveness: Outsourcing to Belize can offer significant cost savings compared to North American call centers.

outsourcing 67

outsourcing Government Business Process Outsourcing Call Center 67

HGS

OCTOBER 3, 2017

In addition, as you develop a performance baseline, you can leverage patient experience surveys to use actionable data to make targeted improvements. Phase 2: Build on Your Success One goal of value-based care is keeping patients in your health system, but out of the hospital.

Contact Center 100

Contact Center Healthcare Business Process Outsourcing Self service 100

Anexa BPO

NOVEMBER 7, 2021

As leisure and business travelers return, there is potential for a wave of customer dissatisfaction – at a critical time when customer loyalty is up for grabs. One way to aim high and set the gold standard for CX is to look at BPO / outsourcing companies as potential partners in your customer-centric strategies. Mixed signals abound.

outsourcing 52

outsourcing Business Process Outsourcing Airlines Customer centricity 52

TeleDirect

APRIL 7, 2021

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. But what exactly is CLV, and how can you use it to boost your bottom line? What is CLV?

Upselling 99

Upselling Business Process Outsourcing Call Center call center solutions 99