TeleDirect

MARCH 12, 2018

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

COPC

JUNE 10, 2021

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. In a recent survey conducted by COPC Inc., government.

Real estate 52

Real estate Management Government Business Process Outsourcing 52

Balto

AUGUST 10, 2022

Shifting budgets to stay competitive is a natural — if not essential — survival tactic during difficult financial times, but be wary of cutting into the business functions, like your contact center, that have an outsized impact on your customers. . We surveyed 361 executives across the United States. Demographics.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

Balto

SEPTEMBER 16, 2022

Perceptions of value were highly predictive of business outcomes, but what does that mean for the day-to-day of front-line agents? Earlier this year, we surveyed over 2,000 contact center agents to better understand what makes them happy in their roles, and where they see themselves in the future.

Contact Center 52

Contact Center Real estate Business Process Outsourcing Transportation 52

Global Response

MAY 1, 2023

Some of the services an outbound call center may offer include: lead generation telemarketing audience surveys upselling and cross-selling customer success and clienteling While outbound call centers are less crucial than inbound call centers, they still play an important role for many businesses.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

NobelBiz

MARCH 12, 2024

Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52