Business Process Outsourcing, Real estate and Virtual Agent

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Business Process Outsourcing

Real estate

Virtual Agent

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent

Virtual Agent outsourcing Call Center Real estate

Which Call Center Model is Right For You?

Global Response

MAY 1, 2023

Just as in real estate, when it comes to call centers, location matters. Or you might have a nearshore team with some virtual agents in other locations. Location Matters Inbound, outbound, multichannel, omnichannel—these models are focused on a particular goal or type of service.

Call Center

Call Center Multichannel virtual call center outsourcing

Customer Contact Central

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Which Call Center Model is Right For You?

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