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The offshore businessprocessoutsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and BusinessProcessOutsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.
The leading German businessprocessoutsourcing (BPO) provider Cho-Time (SSF Group) is partnering with yoummday, the platform for customer experience (CX) technology solutions. Starting from spring 2025 yoummday will also offer self-developed virtualagents that enable fully automated processing of simpler tasks.
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