Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Babelforce

NOVEMBER 30, 2022

This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Voice over Internet Protocol (VoIP). Business process outsourcing.

Contact Center 52

Contact Center Interactive Voice Response Automatic Callback Call Center 52

Anexa BPO

SEPTEMBER 5, 2021

One of the biggest trends being seen is SaaS (software as a service), which effectively captures user benefits like extreme flexibility and the freedom from on-premise software development and maintenance. For more information on how to link your KPI to a business process outsourcing partnership, reach out to Anexa.

outsourcing 40

outsourcing Technology Business Process Outsourcing SaaS 40