Monet Software

OCTOBER 15, 2020

BPO is short for Business Process Outsourcer. Call center services are often outsourced to BPOs where agents represent multiple companies in different businesses. This is a third-party service provider that handles any operations or responsibilities that a company is unable or unwilling to do in-house.

Call Center 48

Call Center Schedule adherence Business Process Outsourcing outsourcing 48

Babelforce

NOVEMBER 30, 2022

Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules. High adherence rates demonstrate that people are working when they are supposed to, which keeps queue times down and helps to split traffic between agents. Business process outsourcing.

Contact Center 52

Contact Center Interactive Voice Response Automatic Callback Call Center 52

Call Center Pros

DECEMBER 17, 2018

The first step in ensuring your customer support team is set up for success during the holidays, is optimizing your scheduling and aiming to maximize agent capacity. Make sure your team understands the importance of schedule adherence during the seasonal rush.

Schedule adherence 40

Schedule adherence call center software Call Center Sales 40