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Some of the services an outbound callcenter may offer include: lead generation telemarketing audience surveys upselling and cross-selling customer success and clienteling While outbound callcenters are less crucial than inbound callcenters, they still play an important role for many businesses.
Callcenteroutsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a BusinessProcessOutsourcer (BPO) rather than hiring an in-house team of employees.
Virtual contact center software. Virtualcallcenter software allows geographically dispersed callcenter agents to manage customer interactions remotely. A callcenter script is a written guide which informs the way in which callcenter agents deal with particular sales or customer service scenarios.
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