Callminer
SEPTEMBER 5, 2017
She has a command to write on call center software and new technologies used in contact centers. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value. Top Call Center Software Programs from A to Z.
Callminer
AUGUST 1, 2017
She has a command to write on call center software and new technologies used in contact centers. To sustain within the competitive setting, it’s necessary for call centers to…”. We’ve had success in increasing efficiency of contact centers by…”. She writes for the blog of Dialer360.
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JustCall
APRIL 5, 2023
Cloud call center software is essential for modern businesses. However, as there are many options out there, business owners often get confused with regards to choosing the right software. For instance, most of them get confused between JustCall vs Talkdesk. Talkdesk has about 60, and the rest have to be paid for.
Serenova
MAY 29, 2020
Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Gauge your QM process for consistency.
Serenova
MAY 29, 2020
Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Gauge your QM process for consistency.
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