Calibration Coaching SaaS 
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
aircall
NOVEMBER 28, 2022
Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Maintaining fair and consistent grading with regular calibration sessions. To ensure this, Pipedrive conducts regular calibration sessions to ensure all the graders are on the same page. Managing agent appeals. Book a demo.
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Customer Service Life
NOVEMBER 15, 2020
My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.
CustomerSuccessBox
APRIL 28, 2021
Even if you do arrive at the decent rule configurations, your SaaS product keeps getting new features, making the older rules out of sync. Customers mature, their behavior and expectations change requiring you to constantly calibrate. This learning when shared coaches every CSM. CSMs on all past renewals. AI +CSM= Super CSM.
JustCall
NOVEMBER 24, 2022
To attribute the success of complex B2B deals, you need to attribute a high value to collaborative selling that requires other teams, stakeholders of the company, and prospects to be well-calibrated and peacefully collaborate with the sales process. The money rarely stops at sales conversions, especially in SaaS. Be Friendly.
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