Calibration Coaching Technology 
CX Accelerator
DECEMBER 31, 2018
We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. So much of contact center efficiency hinges on using the right technology.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BlueOcean
MARCH 11, 2025
Either way, conversation intelligence technology is in the spotlight as an attractive solution to driving a more powerful customer experience. You’ll get basic functionality out of the box, but the real value comes from careful calibration and continuous refinement specific to your brand and customer needs.
Sikorski's Think Abouts
APRIL 5, 2015
What will coaching do? Modify agent behavior through coaching. Provide the calibration function. This week’s question for your employees – Why do you like being coached? Correct undesirable behaviors. Improve communications skills. Increase productivity. Decrease Employee Turnover. Staff will become more engaged.
CSR Inc.
OCTOBER 1, 2017
Key Quality Basics Strangely, sometimes identifying and implementing the ‘new stuff’ (think: procedures, policies or technology) is less important than the points we’ve long taken for granted. Calibrations Aren’t Just a Chore. It is the supervisors who coach agents that make or break a quality program.
CustomerSuccessBox
APRIL 28, 2021
How can Customer Success Technology come to help? Customers mature, their behavior and expectations change requiring you to constantly calibrate. This learning when shared coaches every CSM. Knowing what is the best action plan to drive customer success for each account takes years of experience and understanding.
Customer Relationship Metrics
JULY 26, 2017
While technology may have helped to automate these practices, the constructs are relatively the same. Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments.
Expert insights. Personalized for you.
244 
Let's personalize your content