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Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contactcentersolution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contactcenter use case. RELATED ARTICLE What is IVR?
A well-calibrated IVR system is the cornerstone for intelligent contactcenter automation. IVR is a powerful tool that can organize and streamline the entire workflow of your contactcenter while offering a positive experience to your inbound clients and outbound prospects.
QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. QM also includes more than just scoring interactions and is made up of a variety of processes that are aimed to help improve and engage the agents.
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