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This results in long waittimes and abandoned conversations. Automation solutions go hand in hand with workforce optimization, and are in fact, sometimes synonymous with WFO. Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned.
Workforce Management: Accuracy and Data Quality AI analyzes historical data and forecasts call volume with remarkable accuracy, empowering managers to optimize staffing schedules. This This forecasting ensures efficient resource allocation and minimizes customer waittimes. However, the Refer back to the terminology subgroup.
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