BlueOcean
MARCH 11, 2025
True value is then seen in: Greater compliance accuracy Real-time risk detection Automated quality monitoring Proactive Churn Prevention Early recognition of dissatisfaction patterns enables proactive intervention before customer relationships are at risk.
Skybridge
SEPTEMBER 11, 2020
In her article, “ Winning means losing in the game of customer retention,” O’Grady makes a compelling argument for rethinking customer retention in a year when “protecting the status quo” may not lead to success. Winning means losing in the game of customer retention. We would love to talk!
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CustomerSuccessBox
MAY 6, 2021
From the last couple of weeks, we’ve been writing about the importance of customer retention , key metrics to track and how Customer Success can help you drive retention, and whether your organization is ready to implement Customer success software. . Steps to implementing Customer Retention Software.
Customer Relationship Metrics
JULY 26, 2017
This results in higher profits, lower costs, higher customer retention and referrals. They were built when customer retention and referrals were not seen as top-of-mind issues and when cost containment drove decisions. Just like you grade the call internally, your customer should grade the call externally.
ClearAction
MAY 29, 2016
There’s a big difference between distinct transaction experiences and the cumulative customer life cycle experience. The end-to-end customer experience is affected by the entire value chain across the company. While there is a certain success rate in customer retention tactics, it is prone to similar efforts from competitors.
Playvox
FEBRUARY 13, 2023
Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task.
delighted
MARCH 24, 2020
However, there is one area that absolutely should not be compromised: the customer experience. Because tough times for your company indicate tough times for your customers as well, it’s more important than ever for you to focus on customer retention and loyalty. How companies improve fulfillment using customer feedback.
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