Up Your Service

JUNE 16, 2015

Similarly, training telco employees to handle all service requests with standard scripts and procedures is a recipe for customer and employee frustration. A definition of service that applies to all working relationships. A means of calibrating and measuring how good – or bad – is the service you provide.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

Customer Relationship Metrics

JULY 26, 2017

Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments. Simply said, Survey Calibration is a process within any survey program where the data is sanitized to ensure accuracy.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

AWS Machine Learning

JANUARY 17, 2023

Note that the probability returned by this model has not been calibrated. Calibration is a useful property in certain circumstances, but isn’t required in cases where discrimination between cases of churn and non-churn is sufficient. CalibratedClassifierCV from Scikit-learn can be used to calibrate a model.

Calibration 85

Calibration Metrics Accountability Technical Support 85

aircall

MARCH 17, 2016

Schedule monthly calibrations with representatives from all of our different departments to review calls. The resulting information not only creates training opportunities but also enables refinement of scripts, improving the overall performance of the contact centre. Operations should make this a priority.

Best practices 59

Best practices Call Center Calibration Coaching 59

AWS Machine Learning

OCTOBER 19, 2022

The definitions of low and high depend on the application, but common practice suggests that scores beyond three standard deviations from the mean score are considered anomalous. We also created a Python script that makes HTTP inference requests to the REST API, with our test data as input data. file in the solution’s source code.

APIs 80

APIs Metrics Calibration Accountability 80

Customer Relationship Metrics

JANUARY 11, 2017

Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. You know what happens when you don’t have their trust.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

AWS Machine Learning

NOVEMBER 29, 2023

Evaluating these models allows continuous model improvement, calibration and debugging. For more information and related component definitions, refer to FMOps/LLMOps: Operationalize generative AI and differences with MLOps. Note that fine-tuners can become consumers of their own models when they develop real world applications.

Benchmark 106

Benchmark Metrics Engineering APIs 106