AWS Machine Learning

JANUARY 17, 2023

But I would like to have more help in terms of technical support, I haven't had the kind of help with my phone line and I don't have the type of tech support I want. Note that the probability returned by this model has not been calibrated. CalibratedClassifierCV from Scikit-learn can be used to calibrate a model.

Calibration 89

Calibration Metrics Accountability Technical Support 89

ChurnZero

OCTOBER 20, 2020

Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition. The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services).

Journey mapping 40

Journey mapping Calibration Upselling Consulting 40

Customer Relationship Metrics

JANUARY 11, 2017

Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. You know what happens when you don’t have their trust.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67