CCNG
OCTOBER 26, 2024
QA teams should support the contact center by defining, documenting, standardizing, and simplifying all performance expectations. With the backing of senior leadership, the Quality Team is responsible not only for the clarity of these guidelines but also for the training and calibration of all team leaders to meet these standards.
CX Accelerator
DECEMBER 20, 2017
When you engage your employees through the narrative of celebrating, calibrating, and cultivating, they will walk out of their review refreshed and ready to attack the new year! CALIBRATE A performance appraisal is not the time for new coaching. CELEBRATE Most of us have a long history of terrible performance appraisals.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
DECEMBER 21, 2015
In order to have a successful and credible Quality Management program, calibrations should be included as a key driver. Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience. Choose your calibration type. Be consistent with your calibration frequency.
AWS Machine Learning
DECEMBER 16, 2022
Fortuna provides calibration methods, such as conformal prediction, that can be applied to any trained neural network to obtain calibrated uncertainty estimates. This concept is known as calibration [Guo C. We introduce Fortuna , an open-source library for uncertainty quantification. 2020] , temperature scaling [Guo C.
Voxjar
JUNE 5, 2021
Two words: call calibration. In this guide, we’re going to cover everything you need to know about call calibration: what it is, why it matters, and how to do it to keep your customers—and call center agents—happy. What Is Call Calibration? What’s So Important About Call Calibration? Establish a process.
AWS Machine Learning
MARCH 20, 2023
To access the code and documentation, refer to the GitHub repo. Given a document as an input, the model will answer simple questions based on the learning and contexts from the input document. The container gets pushed into Amazon ECR and a C6i based endpoint is created to serve FP32 and INT8 models.
Playvox
NOVEMBER 3, 2021
But in a professional environment, a performance calibration meeting among leaders: Ensures accuracy and consistency of performance ratings: These sessions should clearly define each performance rating, so they’re awarded accurately and consistently. Rating systems are inherently subjective. 10 Benefits of Creating a Collaborative Culture.
Expert insights. Personalized for you.
195 
Let's personalize your content