Remove Calibration Remove Employee engagement Remove Time management
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Building Your Best Culture in 2019

CX Accelerator

From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. Nate recently turned me onto OfficeVibe which can help you measure employee engagement.

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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

And, while you may think gamification is not necessary to engage and motivate working adults, research published by Harvard Business Review would tell you that gamification works quite well in motivating and engaging employees. And, there is no need to go all out on the types of rewards offered.

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Workforce Optimization: What It is and Why You Need It

Playvox

Here’s how QM software allows contact center leaders to automate work for your quality team, creating more efficient and less costly processes: Create powerful scorecards in minutes, calibrate evaluations against expert opinions, evaluate interactions, and automate the coaching process. Why is WEM Better than WFO?

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.