Etech GS

APRIL 1, 2019

Here are a few tips that can help you improve quality monitoring: Ensure you get the small things correct. Don’t make the employees nervous. To get your employees engaged, you need to explain why you are carrying out monitoring. In conclusion, these seven tips will help you improve your quality monitoring.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

Playvox

FEBRUARY 20, 2024

And, while you may think gamification is not necessary to engage and motivate working adults, research published by Harvard Business Review would tell you that gamification works quite well in motivating and engaging employees. While you can leverage many of the tips offered here , you can also get creative.

Management 88

Management Gamification Calibration Quality management 88

Customer Relationship Metrics

JULY 26, 2017

The contact center industry is currently at a tipping point with their quality assurance programs. The tolerance level of these traditional QA practices amongst contact center employees and customers has run its course. Think about the evaluation, the calibration, and the coaching. Anything less knocks the customer out of focus.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

Morale 78

Morale Gamification Contact Center Quality management 78

Playvox

JANUARY 25, 2024

Here’s how QM software allows contact center leaders to automate work for your quality team, creating more efficient and less costly processes: Create powerful scorecards in minutes, calibrate evaluations against expert opinions, evaluate interactions, and automate the coaching process. Why is WEM Better than WFO?

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

aircall

MARCH 17, 2016

Call center agent training best practices: Here are 20 actionable call center agent training tips and best practices you can use starting today: 1.Empower Schedule monthly calibrations with representatives from all of our different departments to review calls. Boosting agent productivity comes down to training and empowerment.

Best practices 59

Best practices Call Center Calibration Coaching 59

Integrity Solutions

AUGUST 24, 2022

To make the most of the remainder of the year, consider creating a “keep doing, stop doing, start doing” list to re-calibrate your thinking and adjust your priorities. Is there something else you could be doing that would add more value?

Sales 85

Sales Coaching Calibration B2B 85