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Customer Experience + Marketing: Pro’s & Con’s

ClearAction

From the customer’s viewpoint, they certainly want everything provided by Marketing to be easy and personalized. Value Creation, Communication & Management. Marketing is primarily a value communicator, rather than a value creator, deliverer, or manager. How Customers Think of Customer Experience.

article thumbnail

Customer Experience + Marketing: Pro’s & Con’s

ClearAction

From the customer’s viewpoint, they certainly want everything provided by Marketing to be easy and personalized. Value Creation, Communication & Management. Marketing is primarily a value communicator, rather than a value creator, deliverer, or manager. How Customers Think of Customer Experience.