Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. We’ve had success in increasing efficiency of contact centers by…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Up Your Service

JUNE 16, 2015

The most important change is to shift customers’ perceptions of telcos from “my phone company” or “my internet provider” to “my reliable source and trusted partner for the needs of my digital life, including communication, coordination, information, entertainment, access, storage, and privacy”.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

ijgolding

SEPTEMBER 24, 2014

Firstly the entertainment system – both airlines have them – the entertainment on them is almost identical. The headphones on Etihad were a class above – far more comfortable and worked perfectly – it made for a much more enjoyable entertainment experience.

Customer Experience 98

Customer Experience Airlines Entertainment Calibration 98

AWS Machine Learning

OCTOBER 5, 2022

We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.

Calibration 104

Calibration Engineering Automotive Analytics 104

C Space

MAY 18, 2020

With parents needing to entertain their kids all day, the rise of children’s music has an obvious explanation. The merging of entertainment and commerce is something that e-commerce brands in Asia Pacific are leading the charge on. Over the same period, the Rolling Stones saw their streams drop less than 4%.

Entertainment 52

Entertainment Advertising Calibration APIs 52