Certified Languages International

MARCH 24, 2020

He emphasized that interpreters should “use tone as their main tool and exercise self-awareness to ensure a good experience for all parties in the conference.”. Remote interpreters must learn to calibrate their ear to identify fluctuations in tone and match it during each interaction. .

Calibration 70

Calibration Best practices Technology Personalization 70

CSR Inc.

MARCH 5, 2017

In fitness, we need diet and exercise. With QA, coaching and accountability are the diet and exercise. Here are 3 recommendations for implementing a consistent call center coaching program : Perform regular calibrations to keep coaching fresh and consistent. Coaching touch points are critical to making progress.

Coaching 48

Coaching Calibration Call Center Feedback 48

AWS Machine Learning

APRIL 8, 2024

Be mindful that LLM token probabilities are generally overconfident without calibration. Be mindful that LLM token probabilities are generally overconfident without calibration. Specifically, we’re tasked with writing a brief paragraph about the benefits of exercising regularly for a lifestyle-focused website.

Engineering 104

Engineering Calibration APIs Enterprise 104

Toister Performance Solutions

JULY 17, 2018

These profiles are often generic and not calibrated to your employees. However, it seems reasonable that the ideal employee is probably slightly different for both companies. If you do consider an assessment, make sure you calibrate it first. That happened to me when I did this exercise. Think of it this way.

Calibration 48

Calibration Construction Employee engagement Consulting 48

AWS Machine Learning

APRIL 3, 2023

Causal inference Causality is all about understanding change, but how to formalize this in statistics and machine learning (ML) is not a trivial exercise. The database was calibrated and validated using data from more than 400 trials in the region. Note that this solution is currently available in the US West (Oregon) Region only.

Calibration 95

Calibration Engineering Scripts Accountability 95

Customer Service Life

AUGUST 10, 2017

When going through this exercise, make sure that these don’t become scripts. If you can document the answers to these nine questions, your agents will have a clear understanding of what’s expected of them and the supervisors performing the quality monitors will be aligned or calibrated with one another.

Calibration 68

Calibration Scripts Best practices Accountability 68

ClearAction

MAY 29, 2016

Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole. Help them compare notes, calibrate cadences, establish continuity and drive synergies.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

SharpenCX

NOVEMBER 5, 2020

I take my daily vitamins, do my breathing exercises, and go for a walk outside every day. DO calibrate often. Some of which I could’ve avoided if cared for myself, first. I can thank genetics for the rest. Now, I’m on a regimen to get my health back on track. Much like agent performance, scorecards shouldn’t be static.

Average Handle Time 67

Average Handle Time Coaching Calibration Feedback 67

Integrity Solutions

AUGUST 24, 2022

To make the most of the remainder of the year, consider creating a “keep doing, stop doing, start doing” list to re-calibrate your thinking and adjust your priorities. Just like your muscles need regular exercise to stay in shape, so does your brain. Is there something else you could be doing that would add more value?

Sales 85

Sales Coaching Calibration B2B 85

Balto

SEPTEMBER 26, 2024

In the modern call center, making quality assurance improvements is far more than a box-ticking exercise – it’s the linchpin of customer satisfaction and agent success. Regular calibration sessions with QA evaluators help ensure consistency and alignment across the team.

Call Center 52

Call Center Coaching Morale Calibration 52

The Petrova Experience

JULY 15, 2021

And don’t forget to ask what can YOU do to help them exercise CARING every day. To build customer-centric culture, you need to go through the exercise of mapping as many customer needs scenarios as possible. Or even better, ASK your employees what they can do in their day-to-day interactions to express CARING to your customers.

Customer centricity 40

Customer centricity Calibration Feedback Technology 40

C Space

MAY 20, 2020

is re-calibrating its product lineup to include more skincare and health and wellness products, as demand for those items has spiked during the pandemic. The app, called Open Sesame , took 10 days to build and features a map of the country which allows user to search by state and region and also by retailer (e.g. Nordstrom, Saks, Macy’s ).

Calibration 52

Calibration Engineering Analytics Management 52

JustCall

APRIL 5, 2023

If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful. With JustCall, you can exercise granular control over what you want and go with your choice. so that you only have to pay for what you use.

Interactive Voice Response 52

Interactive Voice Response CRM Calibration Multi-channel support 52

JustCall

APRIL 5, 2023

The involvement of a third party will cause you to lose some amount of control that you would wish to exercise over such integrations and their performance. When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Connecting the Dots

APRIL 3, 2024

This form of calibrating and prioritizing frustrations is powerful in the C-suite and relatively simple to do (by adding in a no more than three additional questions regarding the employee’s most important frustration). Peter Cappelli in his August 3rd, Wall Street Journal C-Suite Strategies feature.

Surveys 62

Surveys Best practices Feedback Calibration 62

Connecting the Dots

APRIL 3, 2024

This form of calibrating and prioritizing frustrations is powerful in the C-suite and relatively simple to do (by adding in a no more than three additional questions regarding the employee’s most important frustration). Peter Cappelli in his August 3rd, Wall Street Journal C-Suite Strategies feature.

Surveys 62

Surveys Best practices Feedback Calibration 62