Calibration Exercises Surveys 
CX Accelerator
DECEMBER 31, 2018
From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? I haven’t started using it yet but it’s a Pulse Survey tool which collects and reports out on employee engagement info regularly (every 1-2 weeks). She even includes several exercises in the book.
Taylor Reach Group
JANUARY 11, 2018
This is not a straightforward exercise. In practice, no malicious actions need to be taken, as the operational challenges are often more than enough to severely limit any value from this exercise. Internally the quality assessors can calibrate between themselves. But calibrating with the client is much more challenging.
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Etech GS
APRIL 1, 2019
To help your employees buy into the idea of quality monitoring, make the exercise collaborative and inclusive. If you know there is a bad interaction, do not choose to play it in a calibration session that is attended by a large group. Customer satisfaction surveys often tell the real picture. Gather Feedback.
Customer Service Life
AUGUST 10, 2017
When going through this exercise, make sure that these don’t become scripts. Agents should be serving customers in such a way that we naturally perform well on these surveys — and I realize that sometimes the marks are totally out of their control thanks to issues with the product or service.
ClearAction
MAY 29, 2016
Voice-of-the-customer programs (Net Promoter surveys, customer advisory boards, user groups, etc.) Voice-of-the-customer is often viewed by customers as doing the company a favor, sometimes as drudgery, sometimes as a way to get rapid help, sometimes as an exercise in a black hole.
JustCall
APRIL 5, 2023
If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful. With JustCall, you can exercise granular control over what you want and go with your choice. so that you only have to pay for what you use.
JustCall
APRIL 5, 2023
The involvement of a third party will cause you to lose some amount of control that you would wish to exercise over such integrations and their performance. When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing.
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