Myra Golden Media

JULY 12, 2019

This means you must take care to be fair and to be perceived as fair, particularly when it comes to performance feedback. I may not have a bubbly tone like Tammy, but I’m good with customers.” What I did is I began meeting weekly with my supervisors to calibrate. Here are the details of this webinar.

Calibration 238

Calibration Coaching Contact Center Call Center 238

Myra Golden Media

JULY 16, 2019

If you need help with designing your quality form, get a seat in my August 9th webinar where I walk through the quality form components and give out sample forms. . Employees expect and deserve feedback and guidance on their performance. Skipping Calibration. Here are the details of this webinar.

Calibration 153

Calibration Contact Center Coaching Construction 153

Myra Golden Media

JULY 15, 2019

Develop Calibration Strategy. Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? Calibration (step six) is a necessary step to help you review objectives fairly. ” Your employees deserve your time, discussion, feedback, praise, and guidance.

Calibration 153

Calibration Coaching Morale Feedback 153

Myra Golden Media

JULY 12, 2019

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. Always give specific feedback and specific solutions so that you truly help your employees perform at stellar levels. Here are the details of this webinar.

Contact Center 136

Contact Center Calibration Coaching Feedback 136

Toister Performance Solutions

MARCH 21, 2019

I recently facilitated an unusual webinar. Here's a link to the webinar replay video along with my answers to some of the participants' questions. Watch the Webinar You can watch the webinar on YouTube. Watch the Webinar You can watch the webinar on YouTube. Calibration is an ongoing process.

Calibration 80

Calibration Customer Service Wait times Contact Center 80

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Metrics 97

Metrics Calibration Accountability Surveys 97

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104