NobelBiz

FEBRUARY 15, 2023

Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole. You must assist the call center in ensuring the accuracy of its quality measurement procedures.

Calibration 52

Calibration Call Center Call Logging Quality management 52

AWS Machine Learning

APRIL 27, 2023

In this post, we show how to incorporate human feedback on the incorrect reasoning chains for multi-hop reasoning to improve performance on these tasks. Those confident but nonsensical explanations are even more prevalent when LLMs are trained using Reinforcement Learning from Human Feedback (RLHF), where reward hacking may occur.

Feedback 95

Feedback Calibration Benchmark Advertising 95

Outsource Consultants

JANUARY 16, 2025

Actionable Feedback Loops: Provide timely, constructive feedback to agents. Speech analytics tools automatically flag calls for review based on predefined criteria such as compliance issues, escalations, or positive customer feedback. Try to review a statistically significant sample of interactions across all channels.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

Integrity Solutions

AUGUST 24, 2022

While online training and workshops can be effective delivery mechanisms for information and knowledge, the real impact only comes when you’re able to turn that knowledge into daily behaviors. We assume that if we teach skills in a workshop or an online course, sales representatives will remember and practice them.

Sales 85

Sales Coaching Calibration B2B 85

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Start scheduling conversations with your most happy/green customers, and introduce the new model and perfect the pitch and get feedback from them on the new model.

Journey mapping 40

Journey mapping Calibration Upselling Consulting 40