Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Customer Relationship Metrics

JULY 26, 2017

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Organizations must create performance management and employee development programs that use customer relationship metrics to drive their service delivery. Think about the evaluation, the calibration, and the coaching.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

Expivia

OCTOBER 14, 2020

You Do Not Understand Call Center Metrics. If that person does not have a lot of experience understanding call center metrics, it can become very confusing and frustrating to understand the terminology that different vendors are trying to tell you. You Say No to Calibrations or Monitoring. This happens a lot. Vendor Management.

outsourcing 78

outsourcing Call Center Calibration Finance 78

AWS Machine Learning

APRIL 8, 2024

Be mindful that LLM token probabilities are generally overconfident without calibration. Be mindful that LLM token probabilities are generally overconfident without calibration. Prior to joining AWS, Rahul has spent several years in the finance and insurance sector, helping customers build data and analytical platforms.

Engineering 103

Engineering Calibration APIs Enterprise 103

NobelBiz

APRIL 3, 2023

Using technology to record and analyze each and every customer encounter, developing and employing evaluation criteria, teaching and training agents, reporting and monitoring quality metrics are all part of call center quality management. Last but not least, QM helps businesses comply with regulatory requirements.

Quality management 52

Quality management Call Center Management Calibration 52

Back Office Centers

JANUARY 9, 2024

A variety of administrative functions, including payroll, human resources, data entry, finance and accounting, and customer service, are included in these operations. These metrics should be in line with the objectives of your company and offer information on the efficacy and efficiency of the outsourced procedures.

outsourcing 40

outsourcing Calibration Accountability Finance 40

AWS Machine Learning

APRIL 11, 2023

You can use Spark UIs or CloudWatch instance metrics and logs to calibrate these values over multiple run iterations. Donald Fossouo is a Sr Data Architect in the AWS Professional Services team, mostly working with Global Finance Service. In addition, the executor and driver settings can be optimized even further.

Calibration 87

Calibration Scripts Best practices Engineering 87