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Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.
Writing a call script is a must for contact centers that want to excel in their prospecting effort. If you write it according to the rules of the game, the script is an observable, cost-effective, and efficient method of attracting and maintaining prospects and clients. What exactly is call scripting? Why do scripts exist?
The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments.
You can use Spark UIs or CloudWatch instance metrics and logs to calibrate these values over multiple run iterations. In this example pipeline, the PySpark script spark_process.py (as shown in the following code) loads a CSV file from Amazon S3 into a Spark data frame, and saves the data as Parquet back to Amazon S3.
Evaluating these models allows continuous model improvement, calibration and debugging. He has spent 15+ years on inventing, designing, leading, and implementing innovative end-to-end production-level ML and AI solutions in the domains of energy, retail, health, finance, motorsports etc. name: "llama2-7b-finetuned".
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