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A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.
QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Check out our webinar “ How to Infuse AI Into QM: What You Need to Know ” for expert advice. QA analyzes problems after they happen.
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