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We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM.
A well-calibrated IVR system is the cornerstone for intelligent contact center automation. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. Everything you need to know.
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