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How Contact Center Quality Monitoring Benefits the Healthcare Industry

The Northridge Group

Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. Healthcare Quality Monitoring. The post How Contact Center Quality Monitoring Benefits the Healthcare Industry appeared first on The Northridge Group. A Success Story.

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Four Tips for Improving Customer Service in a Healthcare

Fonolo

This is why handling call center conversations within the healthcare field requires a unique set of skills. In order to ensure that communication is as positive and productive as possible, here are a few tips we think all call center agents working in the healthcare space could benefit from. Communicate Healthcare Terminology Clearly.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration. 9.621 47.519 0.265 The following plot of the observed frequencies and predicted probabilities indicates a good calibration of our best model, with an RMSE of 0.27 k10 Baseline 0 4.074 9.62 47.585 0.306 k10 Baseline 5 4.075 9.626 47.43

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Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

We explored nearest neighbors, decision trees, neural networks, and also collaborative filtering in terms of algorithms, while trying different sampling strategies (filtering, random, stratified, and time-based sampling) and evaluated performance on Area Under the Curve (AUC) and calibration distribution along with Brier score loss.

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GenASL: Generative AI-powered American Sign Language avatars

AWS Machine Learning

To facilitate computer vision-based sign language recognition, the dataset also includes numeric ID labels for sign variants, video sequences in uncompressed raw format, and camera calibration sequences. When she’s not working, Alak enjoys spending time with her daughters and exploring the outdoors with her dogs.

APIs 122
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Churn prediction using multimodality of text and tabular features with Amazon SageMaker Jumpstart

AWS Machine Learning

Healthcare and life sciences. Note that the probability returned by this model has not been calibrated. Calibration is a useful property in certain circumstances, but isn’t required in cases where discrimination between cases of churn and non-churn is sufficient. Fraud detection. Computer vision. Predictive maintenance.

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Polypipe Building Products Utilising Customer Feedback to Propel Growth for Its Underfloor Heating Systems

CSM Magazine

Guy Letts, CEO of CustomerSure, added: “We’ve had the pleasure of working with Polypipe Building Products since 2017 and it is great to see an organisation of this calibre and size take customer feedback so seriously. We’re confident that we can keep building on the success we’ve seen so far.”