Customer Relationship Metrics

JULY 26, 2017

When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Think about the evaluation, the calibration, and the coaching. And you can’t script Empathy and have it felt as genuine. Ownership over Accountability.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

CSM Magazine

JANUARY 29, 2024

Clarify their roles, goals, and performance expectations so they know exactly what’s expected of them and how they can contribute during CMS test season. Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions. Furnish agents with informational scripts.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

AWS Machine Learning

APRIL 3, 2023

In this post, we demonstrate how to create this counterfactual analysis using Amazon SageMaker JumpStart solutions. Causal inference Causality is all about understanding change, but how to formalize this in statistics and machine learning (ML) is not a trivial exercise. For further details, refer to the feature extraction script.

Calibration 93

Calibration Engineering Scripts Accountability 93

AWS Machine Learning

JANUARY 17, 2023

We show you how to train, deploy and use a churn prediction model that has processed numerical, categorical, and textual features to make its prediction. For more information on specific solutions under each use case and how to launch a JumpStart solution, see Solution Templates. Solution overview.

Calibration 80

Calibration Metrics Accountability Technical Support 80

AWS Machine Learning

JULY 3, 2023

AV/ADAS teams need to label several thousand frames from scratch, and rely on techniques like label consolidation, automatic calibration, frame selection, frame sequence interpolation, and active learning to get a single labeled dataset. This includes scripts for model loading, inference handling etc.

Calibration 95

Calibration APIs Scripts Automotive 95

Customer Service Life

AUGUST 10, 2017

Take the time to write out some guidelines to get them thinking about how to communicate acknowledgement, ownership, and empathy and then practice putting these skills into action. When going through this exercise, make sure that these don’t become scripts. This will go a long way toward building and sometimes restoring customer trust.

Calibration 68

Calibration Scripts Best practices Accountability 68

AWS Machine Learning

MAY 23, 2023

Such pipelines support structured and systematic processes for building, calibrating, assessing, and implementing ML models, and the models themselves generate predictions and inferences. As such, an ML model is the product of an MLOps pipeline, and a pipeline is a workflow for creating one or more ML models.

Engineering 86

Engineering Government Calibration Scripts 86

AWS Machine Learning

JULY 26, 2023

It’s designed for professional use, and calibrated for high-resolution photorealistic images. In this post, we walk through how to use SDXL 1.0 Solution overview In this post, we demonstrate how to deploy SDXL 1.0 For more details on how to get started and set up SageMaker Studio, refer to Amazon SageMaker Studio.

Calibration 96

Calibration Scripts Enterprise Engineering 96

Outsource Consultants

JANUARY 16, 2025

We’ll examine how to develop clear evaluation criteria, select the right tools, and establish a regular review cycle that keeps your QA program dynamic and effective. The next section will explore the practical steps for implementing a robust QA process that delivers tangible results. Consider both objective and subjective metrics.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

aircall

MARCH 17, 2016

Schedule monthly calibrations with representatives from all of our different departments to review calls. The resulting information not only creates training opportunities but also enables refinement of scripts, improving the overall performance of the contact centre. Operations should make this a priority. Business knowledge is power.

Best practices 59

Best practices Call Center Calibration Coaching 59

SharpenCX

NOVEMBER 5, 2020

But, how do you, manager, with heaps of other work to do, stay on top of these daily supplements for your agents? With so much to do, it’s tough to find the headspace, let alone the time, to think through how to coach your agents regularly. DO calibrate often. How many times did the agent say your customer’s name?

Average Handle Time 67

Average Handle Time Coaching Calibration Feedback 67

AWS Machine Learning

OCTOBER 19, 2022

In this post, we show you how to build a dynamic, self-improving, and maintainable credit card fraud detection system with machine learning (ML) using Amazon SageMaker. To demonstrate how to use our models in a production system, we built a REST API with Amazon API Gateway and a Lambda function. file in the solution’s source code.

APIs 75

APIs Metrics Calibration Accountability 75

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Best practices 98

Best practices Call Center Gamification Contact center software 98

pindrop

OCTOBER 21, 2021

Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. Improve AX - Agent-Oriented Elements. Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. 6 Things Contact Centers Should do.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

AWS Machine Learning

APRIL 11, 2023

In this post, we explain how to run PySpark processing jobs within a pipeline. In addition, we showcase how to optimize your PySpark steps using configurations and Spark UI logs. The code samples show you how to set up and configure the ProcessingStep. The example code and deployment guide is also available on GitHub.

Calibration 85

Calibration Scripts Best practices Engineering 85

Voxjar

MAY 22, 2018

Good parameters are measurable and clearly defined (something you can test through calibration sessions with management, supervisors, and reps – post on this coming soon). You’ll learn how to choose the right parameters and you can snag a free call monitoring template at the bottom of that post. Script Adherence.

Coaching 45

Coaching Scripts Calibration Telemarketing 45

Customer Relationship Metrics

JANUARY 11, 2017

Right about now your head may be filled with all of those stories you’ve been told about how to do this and do that with post-call IVR surveys. The project was designed to use the same data collection method with the same survey script for both contact centers. Are you believing this? Learn more at: www.SurveyCalibration.com.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

AWS Machine Learning

NOVEMBER 29, 2023

In this post, we show you how to integrate Amazon SageMaker Clarify LLM evaluation with Amazon SageMaker Pipelines to enable LLM evaluation at scale. Evaluating these models allows continuous model improvement, calibration and debugging. name: "llama2-7b-finetuned". client("s3") bucket, object_key = parse_s3_url(data_s3_path) s3.download_file(bucket,

Benchmark 100

Benchmark Metrics Engineering APIs 100

AWS Machine Learning

APRIL 8, 2025

However, enterprises looking to use AI face a major roadblock: how to safely use sensitive data. It works by injecting calibrated noise into the data generation process, making it virtually impossible to infer anything about a single data point or confidential information in the source dataset.

Enterprise 96

Enterprise Calibration Accountability Best practices 96

AWS Machine Learning

DECEMBER 1, 2024

The steering geometry, the differentials, the lack of engineering precision of the A979, and the corresponding difficulty in calibrating it, causes gap #4. This turned into several scripts comprising all the changes to the different nodes and creating an upgraded software package that could be installed on an original AWS DeepRacer car.

Calibration 79

Calibration Transportation Scripts Engineering 79