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Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Customer journeymapping tools: Visualizing and analyzing customer journeys to identify pain points and optimize touchpoints for a seamless experience.
Optimizing Customer Journeys Customer journeymapping combined with analytics reveals friction points that frustrate callers and drive up costs. Call center managers should implement regular calibration sessions where teams review sample interactions to ensure consistent evaluation standards.
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