Quality Contact Solutions

MAY 25, 2021

Telemarketing has outlived a wide variety of marketing strategies. However, launching a successful telemarketing lead generation campaign takes time and planning. What goals are you looking to accomplish by outsourcing Telemarketing Lead Generation? How do you define success of Telemarketing Lead Generation?

Telemarketing 98

Telemarketing outsourcing Calibration Call Center 98

Quality Contact Solutions

MARCH 22, 2019

Calibrate Call Monitoring Results with Call Center Key Performance Indicators. If you’re looking for a team that has the ability to meet KPIs and provide high quality service in a call center environment, give us a call at 1-866-963-2889 and press 1 for sales. What trends are they hearing?

Call Center 61

Call Center Telemarketing Calibration Best practices 61

Quality Contact Solutions

MAY 4, 2021

Regularly held calibration sessions between the client and the outsourcer are essential, especially at the beginning of the partnership. Since you may be meeting with several potential inbound call center outsourcing partners, make it easier on yourself and thoroughly document all requirements. Can the outsourcer handle that?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

Robert Davis

APRIL 5, 2018

Although telemarketing is undergoing a revival, it has had its ups and downs since the beginning. The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Likewise, the number of telemarketing operations in the U.S.,

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Although telemarketing is undergoing a revival, it has had its ups and downs since the beginning. The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Likewise, the number of telemarketing operations in the U.S.,

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

COPC

FEBRUARY 15, 2024

The COPC Standards Committee meets semi-annually to update the Standard. In a recent meeting, the committee reviewed the impact of artificial intelligence (AI) on CX operations and end-user customer satisfaction. Regular calibration of AI assessment tools to a set standard is necessary for maintaining their effectiveness.

Calibration 52

Calibration contact center workforce Metrics Contact Center 52

Voxjar

MAY 22, 2018

Good parameters are measurable and clearly defined (something you can test through calibration sessions with management, supervisors, and reps – post on this coming soon). Comply with FTC telemarketing requirements. Meet company AHT guidelines. So take the time to think through each one, and don’t overdo it.

Coaching 45

Coaching Scripts Calibration Telemarketing 45