aircall
NOVEMBER 28, 2022
Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Maintaining fair and consistent grading with regular calibration sessions. To ensure this, Pipedrive conducts regular calibration sessions to ensure all the graders are on the same page. Managing agent appeals. Book a demo.
Totango
JULY 21, 2020
The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.
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CustomerSuccessBox
MAY 6, 2021
These rules need calibration at frequent intervals as customer behavior and product features change. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Now you know the detailed steps on how you can implement Customer Retention software in your SaaS organization.
Callminer
AUGUST 1, 2017
Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Isolating the most important behaviors at the agent and team level reinforcing them consistently thorough training, recognition, calibration, and call coaching.
VHT
SEPTEMBER 13, 2018
Spotify, for example, has garnered millions of fans with their music recommendation algorithms that curate Discover Weekly playlists calibrated to individual listeners’ preferences. For example, software-as-a-service (SaaS) companies can monitor settings configurations that may cause glitches. Instant Gratification.
Customer Service Life
NOVEMBER 15, 2020
My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.
COPC
SEPTEMBER 30, 2022
RevealCX is an AI-Powered software as a service (SaaS) quality monitoring solution. RevealCX enables quality management best practices in all areas such as calibration, closed-loop feedback, action planning and robust analytics to drive performance improvement efforts. WINTER PARK, Fla., 26, 2022— COPC Inc.
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