Calibration SaaS Upselling 
CustomerSuccessBox
APRIL 28, 2021
Even if you do arrive at the decent rule configurations, your SaaS product keeps getting new features, making the older rules out of sync. Customers mature, their behavior and expectations change requiring you to constantly calibrate. Less than 1% of the data is ever used to set up rules. Anomaly detection. Future of Customer Success.
CustomerSuccessBox
MAY 30, 2022
*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Moreover, the rule engines are not calibrated frequently and as result the signals are false. These rules have a threshold for upsell or risk signal generation. Based on rule engines. Powered by its.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CustomerSuccessBox
MARCH 28, 2022
Most SaaS firms see Customer Success as a necessary evil. If they do, you’ll have more revenue in the form of renewals, upsells, etc. So, customer success is the ‘growth hack’ that your SaaS firm is looking for! So, customer success is the ‘growth hack’ that your SaaS firm is looking for! However, it’s a growth strategy!
ChurnZero
OCTOBER 20, 2020
I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity. You are looking for additional opportunities to upsell products and services and create a consistent and measurable experience for customers.
SmartKarrot
MAY 8, 2020
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-calibre experience. You will have to drive the company’s continued success, and help shape the future of the company. Apply here: h ttps://proofpoint.wd5.myworkdayjobs.com/en-US/ProofpointCareers/job/Sydney-Australia/Senior-Customer-Success-Manager_R3748
Expert insights. Personalized for you.
52 
Let's personalize your content