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Building Your Best Culture in 2019

CX Accelerator

From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. What are the goals/KPI’s that everyone is accountable for?

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Beyond Data: The Complete Guide to Conversation Intelligence for Customer Experience Excellence

BlueOcean

Real-World Applications That Drive Results The practical applications of conversation intelligence are transforming how we approach customer care: Sales Optimization Voice analytics helps identify buying signals and objections in real-time, creating syntax patterns that flag important trends for immediate action.

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Guest Blog: How to Build a Comprehensive Onboarding Module for Customer Service Training

ShepHyken

In terms of sales, the probability of selling to an existing customer is up to 14 times higher than the odds of selling to a new customer. Finally, the onboarding process should be open to feedback in order to calibrate it and perfect it based on the concerns of the people who go through it.

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Cutting Through the Buzzwords of AI in the Contact Center

CCNG

Analytical AI can take large amounts of data and identify trends, patterns, sales opportunities, and cycles in seconds versus days without any bias. Implementing one solution at a time allows for proper calibration of that solution and gives you the ability to feel the full ramifications of that technology without any guesswork.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

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A Sales Training Strategies Action Plan to Ignite Your Team’s Success

Integrity Solutions

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

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LiDAR 3D point cloud labeling with Velodyne LiDAR sensor in Amazon SageMaker Ground Truth

AWS Machine Learning

With a combination of optimal power and high performance, this sensor provides distance and calibrated reflectivity measurements at all rotational angles. Calibration for LiDAR vehicle 5-DOF extrinsic calibration (z is not observable). Calibration for LiDAR camera extrinsic, intrinsic, and distortion parameters.