Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 17, 2023

But I would like to have more help in terms of technical support, I haven't had the kind of help with my phone line and I don't have the type of tech support I want. Note that the probability returned by this model has not been calibrated. CalibratedClassifierCV from Scikit-learn can be used to calibrate a model.

Calibration 80

Calibration Metrics Accountability Technical Support 80

Customer Relationship Metrics

JANUARY 11, 2017

The project was designed to use the same data collection method with the same survey script for both contact centers. So to be transparent with you, we conducted Survey Calibration on the post-call IVR surveys collected for “Contact Center A”. You know what happens when you don’t have their trust. Okay, over to you ….

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67