Up Your Service

JUNE 16, 2015

Similarly, training telco employees to handle all service requests with standard scripts and procedures is a recipe for customer and employee frustration. A means of calibrating and measuring how good – or bad – is the service you provide. Ultimately, telcos need to increase their customers’ loyalty and deepen their trust.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

AWS Machine Learning

JULY 3, 2023

It’s one of the prerequisite tasks to prepare training data to train a deep learning model. AV/ADAS teams need to label several thousand frames from scratch, and rely on techniques like label consolidation, automatic calibration, frame selection, frame sequence interpolation, and active learning to get a single labeled dataset.

Calibration 96

Calibration APIs Scripts Automotive 96

Customer Relationship Metrics

JULY 26, 2017

Think about the evaluation, the calibration, and the coaching. Incorporate the results into your training and development plans. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments. Anything less knocks the customer out of focus.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

AWS Machine Learning

JANUARY 17, 2023

Amazon SageMaker JumpStart is the Machine Learning (ML) hub of SageMaker providing pre-trained, publicly available models for a wide range of problem types to help you get started with machine learning. The SageMaker training jobs are used to train the various NLP models, and SageMaker endpoints are used to deploy the models in each stage.

Calibration 81

Calibration Metrics Accountability Technical Support 81

Quality Contact Solutions

MARCH 22, 2019

For Quality Assurance and Training purposes, this call may be monitored… One of the best practices for ensuring quality and consistency of customer experience is to utilize call monitoring. Where might the “Script” need to be reworked? Calibrate Call Monitoring Results with Call Center Key Performance Indicators.

Call Center 61

Call Center Telemarketing Calibration Best practices 61

AWS Machine Learning

MAY 23, 2023

In the early stages of building an ML practice, the focus is on training supervised ML models, which are mathematical representations of relationships between inputs (independent variables) and outputs (dependent variables) that are learned from data (typically historical).

Engineering 87

Engineering Government Calibration Scripts 87

Customer Service Life

AUGUST 10, 2017

When going through this exercise, make sure that these don’t become scripts. The moment they become scripts they become disingenuous and can quickly backfire with customers. These skills make the necessary human connection required in order to solve the issue the customer contacted you about in the first place.

Calibration 68

Calibration Scripts Best practices Accountability 68

AWS Machine Learning

APRIL 3, 2023

The database was calibrated and validated using data from more than 400 trials in the region. For further details, refer to the feature extraction script. It addresses the limitation of using trial data limited in the number of soils and years it can explore by using crop simulations of various farming scenarios and geographies.

Calibration 94

Calibration Engineering Scripts Accountability 94

AWS Machine Learning

JULY 26, 2023

It’s designed for professional use, and calibrated for high-resolution photorealistic images. ML practitioners can deploy foundation models to dedicated SageMaker instances from a network isolated environment and customize models using SageMaker for model training and deployment. is the latest image generation model from Stability AI.

Calibration 96

Calibration Scripts Enterprise Engineering 96

Outsource Consultants

JANUARY 16, 2025

Targeted Training and Development: Use QA findings to inform personalized coaching sessions and broader training initiatives. Objective criteria might measure adherence to scripts or accuracy of information provided, while subjective criteria could assess tone of voice or rapport-building skills.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

TMP Direct

MARCH 24, 2015

Frequent, regularly scheduled “call calibrations” provide our Call Center Management Team with client feedback about our call handling procedures and abilities. At these sessions, we often brainstorm about new scripting or product information at these sessions. At TMP Direct, we embrace this philosophy.

Call Center 40

Call Center Calibration Scripts Surveys 40

CSM Magazine

JANUARY 29, 2024

Preparing for CMS test call season requires strategy, training, and a close-knit partnership with your organization’s language services partner, but the process doesn’t have to feel like a black box. Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions.

Calibration 52

Calibration Call Center Scripts Telecommunications 52

NobelBiz

MAY 9, 2023

Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on.

Best practices 98

Best practices Call Center Gamification Contact center software 98

AWS Machine Learning

OCTOBER 19, 2022

We start by training an unsupervised anomaly detection model using the algorithm Random Cut Forest (RCF). Then we train two supervised classification models using the algorithm XGBoost , one as a baseline model and the other for making predictions, using different strategies to address the extreme class imbalance in data.

APIs 76

APIs Metrics Calibration Accountability 76

Integrity Solutions

JANUARY 22, 2024

They’re not just repeating polished marketing messages or scripted sales talking points that are designed only to push someone to buy. To be credible, you have to be authentic, and nothing says inauthentic like reciting a script or blasting out generic messaging to everyone in your contact list. Calibrate your self-orientation.

Sales 58

Sales Calibration Scripts Customer centricity 58

SharpenCX

NOVEMBER 5, 2020

Putting in the time to coach and train your team ensures you stop bad agent habits in their tracks. DO calibrate often. How many seconds did they spend off-script? Performance data gives you the tangible info you need to keep growth conversations alive, have regular training sessions and build a culture of open feedback.

Average Handle Time 67

Average Handle Time Coaching Calibration Feedback 67

pindrop

OCTOBER 21, 2021

Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. Improve AX - Agent-Oriented Elements. Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. 6 Things Contact Centers Should do.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57

AWS Machine Learning

APRIL 11, 2023

Amazon SageMaker Studio can help you build, train, debug, deploy, and monitor your models and manage your machine learning (ML) workflows. This enables anyone that wants to train a model using Pipelines to also preprocess training data, postprocess inference data, or evaluate models using PySpark.

Calibration 87

Calibration Scripts Best practices Engineering 87

Customer Relationship Metrics

JANUARY 11, 2017

The project was designed to use the same data collection method with the same survey script for both contact centers. Contact Center A” not only experienced reduced operating expenses from the decline in repeat calls, but also proved a higher ROI for training and coaching. Increases in training and coaching ROI. It’s liberating.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

AWS Machine Learning

NOVEMBER 29, 2023

Anyone who trains, fine-tunes or simply uses a pre-trained LLM needs to accurately evaluate it to assess the behavior of the application powered by that LLM. Foundational Model (FM) providers train models that are general-purpose. Evaluating these models allows continuous model improvement, calibration and debugging.

Benchmark 101

Benchmark Metrics Engineering APIs 101

AWS Machine Learning

APRIL 8, 2025

Additionally, many industries struggle with a scarcity of high-quality, diverse datasets needed for critical processes like software testing, product development, and AI model training. By using synthetic data, enterprises can train AI models, conduct analyses, and develop applications without the risk of exposing sensitive information.

Enterprise 64

Enterprise Calibration Best practices Accountability 64

AWS Machine Learning

DECEMBER 1, 2024

The basics AWS DeepRacer relies on the racer training a model within the simulator, a 3D environment built around ROS and Gazebo, originally built on AWS RoboMaker. The trained model is subsequently used for either virtual or physical races. How can we evaluate our newly trained models? Will a modified car perform better?

Calibration 80

Calibration Transportation Scripts Engineering 80