Beyond Philosophy
AUGUST 11, 2022
Then, on my return flight, we learned after taxiing through Heathrow that we were delayed because “the gate was not calibrated for the plane.” Bartlett wrote to me about a recent experience dealing with the United States Postal Service. Then, we sat for an extra 45 minutes on the tarmac while the airport found us a gate.
BlueOcean
MARCH 11, 2025
By understanding these patterns, we can implement proactive solutions whether that’s adjusting self-service options, modifying agent training, or recommending process changes. [link] For instance, we might notice that certain types of initial contacts often lead to repeat calls or escalations.
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Callminer
AUGUST 1, 2017
Provide self-service options to your callers, but don’t force these options upon them. This can be done by understanding what the user did prior to the call, either on the enterprise’s website, its self-service application, or on the service offered by the enterprise directly.
Playvox
APRIL 21, 2023
With digital quality management, analysts can review omnichannel interactions with flexible scoring, gather feedback by question, and calibrate scoring to uncover customer service problems quickly. Supplement Live Channels With Self-Service Increasingly, customers show an interest in helping themselves with simple issues.
Inbenta
SEPTEMBER 14, 2021
You need to understand and calibrate your employees’ mood to know where they are at, instead of waiting around to see what happens. Create a comfortable atmosphere and calibrate how the employee is feeling towards his/her workload. . Reach out to employees with an automated chatbot to calibrate their needs. Ready to try?
Customer Service Life
NOVEMBER 15, 2020
Calibrate with contact center leadership, making adjustments to the process until you feel that it’s helping you achieve the mission. Do we acknowledge that self-service is also a support channel and are we doing everything we can to help our customers self-solve as many issues as possible?
Expivia
OCTOBER 4, 2021
Collaborate and Calibrate Regularly : Any long-term partnership requires work and communication. Phones, headsets, skills-based routing, omnichannel connections, speech analytics, AI (artificial intelligence) , and self-service are some of the many tools of the trade that constantly improve. Have Weekly Calibration Sessions.
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