Up Your Service

JUNE 16, 2015

Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. A means of calibrating and measuring how good – or bad – is the service you provide. What is your view of service in the telecommunications industry?

Telecommunications 88

Telecommunications Calibration Government Scripts 88

Callminer

AUGUST 1, 2017

He is the author and editor of bloggeek.me , which focuses on the ecosystem and business opportunities around WebRTC and telecommunications. Isolating the most important behaviors at the agent and team level reinforcing them consistently thorough training, recognition, calibration, and call coaching. Increasing context.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

VHT

SEPTEMBER 13, 2018

Spotify, for example, has garnered millions of fans with their music recommendation algorithms that curate Discover Weekly playlists calibrated to individual listeners’ preferences. They site a European telecommunications company that switched to an episode approach for debt collection and decreased bad debt by half.

Customer Experience 87

Customer Experience Calibration Telecommunications SaaS 87

Outsource Consultants

JANUARY 16, 2025

A telecommunications company implemented a detailed scorecard that included metrics such as empathy, problem-solving skills, and compliance adherence. A telecommunications company implemented a predictive quality model that identified agents at risk of performance decline.

Best practices 67

Best practices Contact Center First call resolution Average Handle Time 67

AWS Machine Learning

JANUARY 17, 2023

Customer churn is a problem faced by a wide range of companies, from telecommunications to banking, where customers are typically lost to competitors. Note that the probability returned by this model has not been calibrated. CalibratedClassifierCV from Scikit-learn can be used to calibrate a model.

Calibration 85

Calibration Metrics Accountability Technical Support 85

COPC

APRIL 20, 2020

As a diversified BPO, Sunshine Financial Service touches many different industries including finance, telecommunications and IT, among others. Calibrate QAs using a quantified approach. Establish structured analysis and improvement processes based on customer feedback. Measure CSAT and DSAT at the program level.

Calibration 53

Calibration Business Process Outsourcing Telecommunications outsourcing 53

AWS Machine Learning

NOVEMBER 14, 2023

Additionally, optimizing the training process and calibrating the parameters can be a complex and iterative process, requiring expertise and careful experimentation. He covers a wide range of AI/ML use cases for Telecommunication customers and currently focuses on Generative AI, LLMs, and training and inference optimization.

Management 112

Management Best practices APIs Calibration 112