Outsource Consultants
MARCH 29, 2021
Don’t waste time pairing conflicting KPIs, such as setting a lower agent AHT goal with increased upsell targets. By nature, upselling requires time for agents to explain the benefits of your brand’s products. Call Center Tip #5 — Collaborate and Calibrate. Build a strategy with your BPO vendor AND STICK TO IT.
CustomerSuccessBox
APRIL 28, 2021
Customers mature, their behavior and expectations change requiring you to constantly calibrate. It can detect any decline or boost in usage among 100 features used by your customer well in time to recommend upsell opportunities or for proactive intervention to prevent churn. Anomaly detection. Future of Customer Success.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CustomerSuccessBox
MAY 30, 2022
Moreover, the rule engines are not calibrated frequently and as result the signals are false. These rules have a threshold for upsell or risk signal generation. advanced Artificial intelligence (AI ) and big data analysis model, it learns once and keeps learning with every new renewal, upsells, and even churn. Powered by its.
24-7 InTouch
FEBRUARY 25, 2020
Monitor: Evaluate the program goals previously established through regular reporting and calibration sessions. For example, if “Accessories Upsell” trends lower in CSAT, coaching sessions may be tailored to focus on that call type. Type: Determine what the most important metrics are that tell the full story.
CustomerSuccessBox
MARCH 28, 2022
If they do, you’ll have more revenue in the form of renewals, upsells, etc. This requires hours of calibration and recalibration. Most SaaS firms see Customer Success as a necessary evil. However, it’s a growth strategy! Customers buy your product to achieve their goals.
DMG Consulting
AUGUST 26, 2024
Although the process has been enabled by technology, the core activities—building evaluations, scoring agents, performing calibration, and conducting coaching—are done manually by supervisors or quality management specialists. AQM Is the Way to Go Contact center quality management has essentially been done the same way for the past 40 years.
ChurnZero
OCTOBER 20, 2020
I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity. You are looking for additional opportunities to upsell products and services and create a consistent and measurable experience for customers.
Expert insights. Personalized for you.
76 
Let's personalize your content