Monet Software

AUGUST 11, 2020

3 Calibrate Quality Evaluations and Metrics. The key is in calibration among everyone who reviews contacts to ensure they are listening (and looking) for the same things in each call, email, chat and DM. Watch our recent webinar, Getting Started with Quality Management , to help you jumpstart your organizations QM process.

Contact Center 71

Contact Center Calibration Quality management Call Center 71

Certified Languages International

MARCH 24, 2020

Remote interpreters must learn to calibrate their ear to identify fluctuations in tone and match it during each interaction. . Interpreters working remotely can also easily access online webinars to help hone their skills and grow their professional network. Related: Want to Feel More Calm? Use established interpreting protocols.

Calibration 70

Calibration Best practices Technology Personalization 70

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Metrics 97

Metrics Calibration Accountability Surveys 97

Amity

APRIL 7, 2016

Customers success teams should use these “pit stops” to re-calibrate with the customer to ensure they are still on track and motivated to achieve their goals. Register for Kia Puhm's upcoming webinar, Accelerating Customer Expansion by Managing the Customer Journey. Conclusion.

Calibration 63

Calibration SaaS Accountability Management 63

pindrop

AUGUST 16, 2021

WEBINAR: Caller Authentication 101. Watch the Webinar. A more efficient authentication process is one that is capable of calibrating the authentication requirements based on the desired action of the caller. Customer experience can be negatively impacted when KBA requires extra time and effort on the part of the caller. .

Contact Center 62

Contact Center Average Handle Time Calibration Airlines 62

Totango

JULY 21, 2020

Offer customer forums where your customers can find community and share resources, offer webinars that present practical solutions to common pain points, and provide video tutorials to show updates and help train users on new features. Communicate frequently : Do not make your customer reach out to you for answers.

SaaS 65

SaaS Calibration Enterprise Customer retention 65

NobelBiz

FEBRUARY 27, 2024

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Achieving these goals requires a special balance between the human touch and technological innovation. IVR systems are integral in streamlining operations and improving customer satisfaction through efficient self-service options​​.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Metrics 52

Metrics Calibration Accountability Surveys 52

Playvox

SEPTEMBER 20, 2023

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Check out our webinar “​​ How to Infuse AI Into QM: What You Need to Know ” for expert advice.

Quality management 52

Quality management Coaching Contact Center Calibration 52