Call Center Related Topics 
CCNG
MARCH 21, 2025
If you work in a call centerespecially if you lead a call centeryou might want to stop reading now, because Im about to bum you out. Being a call center agent sucks and it is managements fault. No, the real kicker is that the very structure of contact center work is engineeredalmost comicallyto induce maximum misery.
TeleDirect
DECEMBER 25, 2024
How 24/7 Call Centers Improve Your Customer Experience In todays global and always-connected marketplace, customer expectations have evolved dramatically. For this reason, 24/7 call centers have emerged as a vital component for businesses aiming to exceed customer expectations and stay competitive. These include: 1.
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TeleDirect
JANUARY 7, 2025
5 Signs Your Business Needs a Call Center As your business grows, so does the complexity of managing customer interactionsa sign that your business needs a call center. With rising customer expectations and increasing call volumes, you may start to notice cracks in your customer support system.
Callminer
MAY 26, 2020
Operating a growing call center operation involves logging and assessing myriad moving elements at once. At the heart of most technological optimizations implemented within a successful call center are fine-tuned metrics. However, not all metrics make sense for a growing call center to monitor.
Speaker: VoiceOps
Data from hundreds of thousands of hours of calls has revealed a widespread problem with behavior adherence among call center sales representatives. VoiceOps developed the Behavior Change Cycle to help companies tackle this issue head-on leveraging your own call flows and coaching teams.
Callminer
FEBRUARY 23, 2021
Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. New Challenges for Call Centers in 2021. “Call centers can leverage several autonomous and semi-autonomous AI functions to streamline internal processes. Attention to Detail.
TeleDirect
MARCH 9, 2025
Why PCI Compliance Matters for Call Centers Handling Payments Why PCI Compliance Matters for Call Centers Handling Payments is a crucial topic for businesses that manage customer transactions. Why PCI Compliance Matters for Call Centers 1. Best Practices for PCI Compliance in Call Centers 1.
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Companies invest millions each year to optimize their call center sales processes and results, yet research shows that sales representatives are not actually doing the basic behaviors defined by the carefully crafted workflows.
NobelBiz Ebook: STIR/SHAKEN for Call centers: How STIR/SHAKEN came to be and the legislation mandating it How STIR/SHAKEN impacts the contact center industry What is STIR/SHAKEN and how attestation works
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Easily locate callers or agents when calls are dropped or lost. In this eBook, TASKE shows how you can: Resolve customer complaints faster.
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Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic. Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive.
Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. This can be hard to do. Even when you feel like you have this nailed down, your tactics could become stale.
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A cloud-based contact center is smart, flexible, and scalable. Plus, it means agents can work remotely. It’s simple and involves a few steps that take less than 10 minutes each. Our team can take care of you! Check out the eBook to learn more.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
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