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The Impact of COVID on Contact Centers: from the Experts

Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Keynote Speaker and Official Forbes Coach. Peter Ryan , Ryan Strategic Advisory.

Contact Center

Contact Center Coaching call center association Call Center

The Future of the Contact Center is Remote

Fonolo

NOVEMBER 10, 2020

.” — Tony Johnson , CX Leader, Author, Speaker Founder at Ignite Your Service. “When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. The pace of change was unrelenting. The speed that we had to operate to stay viable was pretty surprising.

Contact Center

Contact Center Consulting Consulting call center association

Customer Contact Central

The Impact of COVID on Contact Centers: from the Experts

The Future of the Contact Center is Remote

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