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call center association

contact center solutions

Course

What is a call center?

Global Response

FEBRUARY 13, 2022

Of course, sometimes customers need to speak to a human agent to answer more specific, detailed questions, resolve a concern or address specialized needs. When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention.

Call Center

Call Center Interactive Voice Response outsourcing Contact Center

KPIs for call centers: 8 critical metrics to track

Global Response

MARCH 1, 2022

Which call center KPIs matter most? Of course, the call center KPIs that matter most for your business depend on your goals. Let’s walk through 8 of the most critical call center KPIs that can help take a standard call center to a superior one. Average abandonment rate.

Call Center

Call Center Metrics Average Handle Time Abandon rate

Customer Contact Central

What is a call center?

KPIs for call centers: 8 critical metrics to track

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