Expivia

FEBRUARY 1, 2021

I’m not saying you are best friends and go out on the town, but do the reps know that you, as a manager, care about them? This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People.

call center association 52

call center association Call Center Morale Coaching 52

Global Response

FEBRUARY 13, 2022

When they do, having warm, customer-obsessed call center associates is the perfect way to provide an exceptional customer experience and develop long-term brand loyalty and retention. Functions of a call center. Call centers can provide a variety of services and fulfill a variety of functions on your team.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Global Response

MARCH 1, 2022

KPIs for call centers: 8 critical metrics to track. When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62