Fonolo

OCTOBER 27, 2020

As part of our State of the Contact Center in 2020 Industry Report , we asked industry leaders and influencers what surprised them the most about the pandemic. When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. How Has COVID Changed the Contact Center?

Contact Center 147

Contact Center Coaching call center association Call Center 147

Expivia

FEBRUARY 1, 2021

Do you and you care about your associates on a personal level? This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Keeping Management Office Hours.

call center association 52

call center association Call Center Coaching Morale 52

Expivia

MAY 9, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers.

Call Center 98

Call Center Education call center association Contact Center 98

24-7 InTouch

OCTOBER 21, 2021

When a consumer reaches out for support multiple times on different devices or channels, AI can share information from the previous interaction with an associate, improving the consistency and personalization of the communications.

call center association 52

call center association Interactive Voice Response Call Center Customer Care 52

Expivia

MAY 13, 2021

Learn about call quality monitoring best practices to ensure your contact center’s success. What Is Quality Monitoring in a Call Center? Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers.

Call Center 52

Call Center Education call center association Contact Center 52

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. Maximize Omnichannel For Your Contact Center.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

These omnichannel cloud call center solution to communicate together. The contact center is under pressure to transform. Savvy customer demands the ability to call the companies. This is important for your call center to interact with customers. Maximize Omnichannel For Your Contact Center.

Call Center 20

Call Center Multichannel CRM Outbound sales 20